JOB: Technical Support Engineer – EV At Skill-Lync

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JOB: Technical Support Engineer – EV At Skill-Lync

Information about JOB: Technical Support Engineer – EV At Skill-Lync

Kevin David

Skill-Lync has built an alternative platform for engineering education. The last 2 decades have seen an increasing disconnect between industry and academia – this has resulted in colleges not teaching industry relevant technical skills and thereby students becoming unemployable. Skill-Lync is a Y-Combinator (2019) start-up that is solving this problem at scale leveraging technology and an ecosystem of industry-experts, engineer-trainers and offline-centers.

As a technical support engineer, you will be responsible for creating, organizing, and maintaining current and future e-learning courses that are offered by SKILL-LYNC. If you are a teacher at heart and a techie by mind, then you should definitely consider this unique role. We are looking for a highly skilled person with exemplary communication skills for this role.

What you will do

  • Work experience with Electrical Engg domain or equivalent.
  • Opportunity to work on IT projects.
  • Exposure to IT and development.
  • Work in collaboration with a team.
  • Guided by experts and professionals in the field and learn on the job.

Key skills

  • Passionate about changing the way millions of Engineering graduates learn globally.
  • Super energetic and driven to spread better learning.
  • A strong believer that good Education can create an everlasting impact.
  • Someone who has strong communication skills and can persevere.
  • Interested in speaking to, counselling and guiding students.
  • Driven by the idea of helping children become lifelong learners.

Requirements

  • Take ownership of customer issues and see problems through to resolution.
  • Research, diagnose and identify solutions to resolve customer issues.
  • Help learners at the study centre and solve technical doubts and troubleshoot software tools related problems.
  • Provide prompt and accurate feedback to customers.
  • Ensure proper recording and closure of all issues.
  • Prepare accurate and timely reports.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Follow the SLA for issues with respect to the severity.

Location: Chennai

Company: Skill-Lync

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